How do I issue refunds as camp director?

Click on the participant's name, scroll down to payment history, and click Refund.

• Refunds most be issued within 2 weeks of the session end date.
• Since all funds go to your bank account shortly after payments are made, refunds will either be deducted from a future bank transfer (if you have new registrations and payouts on the way to your bank account) or they will debited from your bank account.

What if you issue a refund...but their card expired or was cancelled?

In most cases, the bank will redirect the refund to your customer’s new or replacement card. If your customer does not have a new card, the bank will usually send the refund directly to their bank account. If neither of those options are available, the bank will return the money to Stripe and we will contact you via email for further action.