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What happens if I need to edit the price of a session but people have already signed up?
Once registrations start, certain fields like Date and Price lock to avoid confusion
If you find yourself needing to edit the price of a session after participants have already signed up, we recommend a two-step approach to ensure a smooth transition. First, pause the current session to prevent new registrations at the incorrect price. This action safeguards against further complications and allows you to address the situation without affecting additional participants.
Next, create a new session with the correct pricing. Once established, you can transfer registered participants from the paused session to the new one. This method ensures that all participants are subject to the updated pricing structure. If the new session's price is higher, participants will have an additional balance to pay. Conversely, if the new session is less expensive, you have the option to offer refunds for the difference, which can be a gesture of goodwill and maintain customer satisfaction.
Implementing these steps not only rectifies the pricing issue but also demonstrates a commitment to fairness and transparency. By pausing and creating new sessions, you effectively manage your event's financial aspects while accommodating participants' needs. It's a proactive solution that minimizes disruption and maintains the integrity of the registration process.
Next, create a new session with the correct pricing. Once established, you can transfer registered participants from the paused session to the new one. This method ensures that all participants are subject to the updated pricing structure. If the new session's price is higher, participants will have an additional balance to pay. Conversely, if the new session is less expensive, you have the option to offer refunds for the difference, which can be a gesture of goodwill and maintain customer satisfaction.
Implementing these steps not only rectifies the pricing issue but also demonstrates a commitment to fairness and transparency. By pausing and creating new sessions, you effectively manage your event's financial aspects while accommodating participants' needs. It's a proactive solution that minimizes disruption and maintains the integrity of the registration process.