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Why am I not receiving emails?

Several factors could impact email deliverability

If a user is having trouble resetting their password, it is typically due to one of the following reasons:

  • Email Typo: The address was entered incorrectly during the reset attempt.

  • Incorrect Email: They registered with a different email address than the one they are checking.

  • Spam/Junk Folder: The reset email may have been filtered by their provider.

  • No Account: They haven't officially created a Camp Network account yet.

Pro-tip: For participants, you can verify their registered address by clicking their name in the system and checking the Login Email field. Sharing this specific email with them often helps resolve the confusion.